Contact & Support
Contact FiveM Shops
Need a hand? You can contact FiveM Shops any time and a real person will answer. We have been building scripts, MLOs, vehicles, peds, animations and clothing for FiveM servers since 2023, and we support everything we sell — before and after you buy.
The fastest way to reach us is a support ticket from your account. It keeps your whole conversation, order details and any screenshots in one place, so we can help without back-and-forth. Prefer email? Write to [email protected] from the address on your order and we will pick it up there.
What to include
To get a fast, useful answer, tell us your order number, the product involved, your framework (ESX, QBCore, Qbox or standalone) and exactly what you are seeing — a console error or a short clip helps a lot. The more detail you give when you contact FiveM Shops, the quicker we can pinpoint the fix and get you back up and running.
Response times and pre-sale questions
Tickets are usually answered the same day, and emails within 48 hours. Not bought yet and unsure a product fits your server? That is exactly what pre-sale support is for — ask before you buy and we will tell you honestly. While you wait for a reply you can browse all products or read our refund policy and delivery policy.
However you get in touch, contact FiveM Shops with confidence: every message reaches a real member of the team, not a bot, and we treat your server like it matters — because to us it does.
Need help? Open a support ticket
Tickets are the fastest way to reach us. Every ticket is answered by a real person, and the whole conversation stays in your account so you never lose track of it.
Give it a subject and describe your question. You can attach a Google Drive file, a Streamable/YouTube video, or a prnt.sc / Imgur screenshot — links only, nothing to upload.
You'll get an answer right in the ticket. One open ticket at a time keeps things clear, and you can keep replying until it's sorted.
Only our team closes a ticket — so nothing gets marked "done" before you're actually happy. Need something else later? Just open a new one.
You need a free account to open and track a ticket — it takes a few seconds.
Prefer email? Write to [email protected].