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Instant delivery on every order — premium FiveM content

Refund Policy

Last updated 23 August 2026

The short version

Our products are digital files delivered as editable source, so all sales are final once delivery has happened. The moment your download links are issued, the product is in your hands and cannot be returned. This is standard for digital FiveM content and is why we answer every pre-purchase question in detail — just ask before you buy.

When we fix things for free

  • The product does not work as described on a standard, up-to-date FiveM server — we fix it, free, as fast as we can.
  • A file is missing or a download link is broken — we restore it immediately.
  • You were charged but no order was created — send us your receipt and we make it right, including a full refund where appropriate.
  • You were charged twice for the same product — we refund the duplicate.

What is your responsibility

  • Errors caused by your own edits to the files.
  • Conflicts with your server pack, other resources, or frameworks the product page does not list as supported.
  • Buying the wrong product, or changing your mind after delivery — every page lists exactly what the product does and supports, so please ask us before buying if you are unsure.

How to ask for help or a refund

Open a ticket in My Account → Support, or email [email protected] from your account address, within 14 days of purchase — include your order number and a clear description of the problem (screenshots and console errors help). Every request is answered within 48 hours. If a refund is due, it goes back to your original payment method through Stripe, normally within 5–10 business days.

Cancellations

There is nothing recurring to cancel — every purchase is a single one-time charge. An unpaid order simply expires on its own. Because delivery is instant, a paid order cannot be cancelled once the files have been issued; the sections above apply instead.

Right of withdrawal (EU / UK)

By completing checkout you expressly request immediate delivery of the digital content and acknowledge that the statutory 14-day right of withdrawal is lost the moment delivery begins.

Chargebacks

Contact us first — nearly every problem is fixed the same day. A chargeback on a delivered product is treated as abuse: all downloads, Discord roles and store access are revoked permanently.